Quality & warranty
What we check before an order leaves, and what happens if something goes wrong.
Before shipment
- Function test: readers and electronic devices are powered up and tested for card reading, output (Wiegand/RS485/USB as applicable), LEDs and buzzer.
- Configuration check: custom output formats, encoding and settings are verified against the approved sample or specification.
- Visual & packing check: housings, labels, accessories and quantities are checked against the packing list.
- Evidence on request: photos or short videos of tests and packed goods before dispatch.
Warranty
12-month warranty on electronic hardware against manufacturing defects.
The warranty does not cover damage from incorrect wiring or power supply, physical damage, water ingress beyond the rated protection, or modification. Consumables such as cards and tags are covered for chip failure on delivery.
Making a claim
- Email sales@valenid.com with your order number, the SKU, quantity affected and a description, photo or video of the fault.
- We troubleshoot with you first — many issues are wiring or configuration and can be fixed on site.
- Confirmed defects are repaired or replaced; replacement units ship with your next order or separately by agreement.
Tell us what you are building
Send your card type, interface and quantity. You get a quote, lead time and compatibility notes within 24 hours — samples available for most items.